Reliability vs. Features

Todd Bishop talks about a poll Reliability vs. Features. Users were choosing “Software that works reliably” over “Software with innovative new features” with 95% over 5%.
Sorry to say, but that’s bullshit.
What’s reliability? Software isn’t crashing? Software performs correct calculation (speaking in most generic terms)? Software performs calculation as user expects? Software has the feature set (both in breadth & depth) users expect? Software is “bug-free”? What’s considered a “bug” – from a users point of view? From a vendors point of view?
Reliability isn’t the absence of bugs. It’s not about stability. It’s about meeting the users expectations. And that’s damned hard. Most of the time, it involves creating new features.