Tips for getting good customer support – Signal vs. Noise (by 37signals)
This entry was posted on Thursday, May 26th, 2005 at 11:00 am and is filed under Testing.
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Cool article, but absolutely pointless. Except you make your customers paying for a training »How to write correct support inquiries« ðŸ˜‰ .
Well, this would be a cool idea, anyway…